PROVIDER STANDARDS

Provider Code of Conduct and Removal Policy

These standards apply to drivers, couriers, errand providers, cleaners, helpers, service businesses, and anyone else providing services through or on behalf of CampusOnCall. Transportation providers must also satisfy all driver, vehicle, insurance, screening, and operating requirements before ride bookings open.

Core Provider Commitments

Every provider must put safety first; treat customers, students, families, campus personnel, other providers, and the public with respect; follow applicable laws and company procedures; communicate honestly; protect customer information and property; perform only approved services; and report safety concerns promptly.

Screening and Onboarding

Submitting a provider application is free. There is no provider registration or screening fee at this time. Provider signup remains open for dependable local helpers and service businesses who want to join the CampusOnCall network.

Applicants may be asked to complete identity verification and role-appropriate background screening through an approved third-party screening company before activation. Driving roles will also require driving-record, vehicle, insurance, and transportation reviews. All requirements and any future costs will be disclosed clearly before onboarding begins.

CampusOnCall will not request Social Security numbers or collect screening payments through the public application form. Paying a fee is not required to apply as a provider.

Safety and Fitness for Duty

Providers must remain capable of safely completing every accepted service. Providers may not work while impaired by alcohol, illegal drugs, cannabis, misused medication, extreme fatigue, illness, distraction, or another condition that compromises judgment or safety.

• Use seat belts and require passengers to use available restraints.
• Never text, browse, photograph, livestream, or use a handheld device while driving.
• Obey traffic laws, parking restrictions, and lawful directions.
• Do not transport weapons, illegal drugs, open alcohol containers, or dangerous or prohibited items.
• Do not enter a residence, dorm room, or restricted location without clear authorization required for the service.
• Call emergency services first when there is an immediate threat to life or safety, then notify CampusOnCall.

Driving and Vehicle Requirements

Anyone who drives in connection with a service must maintain a valid license, current registration, required inspection, and insurance that covers the actual commercial or platform activity. Providers must immediately report any expiration, cancellation, suspension, restriction, accident, citation affecting eligibility, or material change in driving status. Vehicles must be safe, clean, smoke-free during services, and suitable for the assignment.

Customer Treatment and Boundaries

• No discrimination, harassment, threats, intimidation, bullying, retaliation, or demeaning conduct.
• No sexual conduct, sexual comments, unwanted flirting, stalking, exploitation, or romantic solicitation connected to a service.
• No requests for loans, gifts, off-platform payments, personal favors, or unrelated business.
• No unnecessary post-service contact.
• No unauthorized photographs, recordings, posts, or sharing of customer, residence, dorm, property, message, or service information.
• No purchase, possession, delivery, or facilitation of alcohol, nicotine, cannabis, controlled substances, weapons, or age-restricted products unless CampusOnCall has expressly authorized a lawful and verified program.

Service Performance

• Accept only assignments that can be completed safely, on time, and as described.
• Keep customers informed about material delays or problems.
• Never mark a service complete before it is complete.
• Provide accurate pickup, delivery, mileage, time, receipt, and completion records.
• Never share an account, use an unapproved substitute, or allow an unauthorized person to perform or accompany a service.
• Handle customer property carefully and return keys, access cards, documents, identification, and unclaimed property through approved procedures.

Privacy and Data Security

Customer names, addresses, schedules, phone numbers, account details, family and school information, access codes, locations, trip history, and communications are confidential. Providers may use this information only to complete an assigned service. Password sharing, screenshots, unnecessary data retention, or disclosure to unauthorized people is prohibited. Possible data incidents must be reported immediately.

Money Receipts and Platform Integrity

Charges, reimbursements, tips, and payouts must use approved methods. Providers must submit genuine receipts, return unused funds as directed, and never manipulate time, mileage, location, identity, ratings, referrals, bookings, or payments. Discounts, credits, customer funds, accounts, and company property may not be misused.

Required Reporting

Providers must promptly report accidents, injuries, threats, unsafe conditions, property damage, lost items, complaints, law-enforcement contact related to a service, suspected abuse or exploitation, suspected fraud, and any event that may materially affect provider eligibility. Providers must preserve relevant records, cooperate honestly, and never retaliate against a reporter or witness.

Review and Corrective Action

CampusOnCall will consider the seriousness of the conduct, immediate safety risk, available records, reliability of information, prior history, and applicable law. When appropriate, the provider may respond before a final decision. CampusOnCall may limit disclosed information to protect safety, privacy, witnesses, legal obligations, and investigations.

Grounds for Removal

Removal may result from one serious violation, repeated lesser violations, failure to complete corrective action, or conduct that makes continued access unsafe, unlawful, uninsurable, dishonest, or inconsistent with customer trust. Grounds include violence or threats; dangerous or impaired driving; harassment or discrimination; sexual misconduct; theft or fraud; false identity, credentials, receipts, or service records; serious privacy violations; account sharing; unauthorized substitutes; loss or misrepresentation of required licenses or insurance; failure to report or cooperate; retaliation; abandonment of services; or repeated poor performance.

Temporary Suspension and Notice

A temporary suspension protects customers and the service while concerns are reviewed; it is not, by itself, a final finding of wrongdoing. During suspension, a provider may not accept or perform CampusOnCall services, access customer information, contact customers except as authorized, or represent that the provider is active. When reasonably appropriate, the company will provide written notice of a final decision and a general description of the reason.

Appeals and Reinstatement

A suspended or removed provider may submit one written appeal within seven calendar days after notice, unless the provider agreement or applicable law requires a different period. The appeal must identify the challenged decision, explain the claimed error, and include new relevant information. Filing an appeal does not restore access while review is pending. Reinstatement is not automatic and may require updated credentials, insurance, inspection, training, repayment where lawful, or other reasonable safety conditions.

No Retaliation

CampusOnCall prohibits retaliation against anyone who makes a good-faith report, participates in a review, requests an accommodation, or exercises a legal right. Knowingly false reports, evidence manipulation, or bad-faith interference may violate this policy.

Policy Administration

CampusOnCall may revise this policy to address operational needs and legal requirements. If it conflicts with applicable law or a signed provider agreement, the controlling law or agreement governs to the extent of the conflict. Material updates will be communicated as required.

Policy review: Review this operational policy with Alabama counsel together with provider agreements, insurance terms, background-check procedures, privacy practices, and worker classification. Transportation remains unavailable until the required insurance and approvals are complete.

Independent-service notice: CampusOnCall is not affiliated with, endorsed by, sponsored by, or officially connected to any university or college.